Refund policy

Returns & Refunds Policy
Effective Date: [01/01/2025]
At Sacris, customer satisfaction is our priority. Please review our return policy below:

Eligibility for Returns

  • Items must be unopened, unused, and in their original packaging.

  • Returns are accepted within 14 days of delivery for store credit only.

  • Opened or used items, including burned incense or candles, are not eligible for returns.

Damaged Items

  • If your package arrives damaged, please take clear photos and/or videos before opening the package.

  • Film the unboxing to document any damaged products.

  • Submit the evidence and contact us at contact@sacristore.com for assistance.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We can provide a prepaid return label, and the return shipping cost will be deducted from the store credit issued.

Refunds

  • Refunds will be issued as store credit once we receive and inspect the returned items.

Contact Us
For questions about returns, please email us at contact@sacristore.com.